Q: Which payment methods do you accept?

A: We accept Visa and Mastercard debit and credit cards only. We do not currently accept PayPal, American Express, bank transfer or other payment methods. All transactions are processed in Pound Sterling (GBP, £) through a secure checkout.

Q: Do your prices include VAT and hidden fees?

A: All prices are displayed in Pound Sterling (GBP, £) and include any VAT that is legally applicable. We do not add hidden handling charges at checkout. Standard UK delivery is free. The total amount payable is clearly shown before you complete your order.

Q: How much does shipping cost?

A: We provide free standard delivery throughout the United Kingdom on all orders. No delivery surcharge is added at checkout.

Q: When will my storage trunk arrive?

A: Our standard delivery timetable is:

• Order cut-off: 2:00 PM UK time on business days
• Handling time: 1–2 business days (Monday to Friday)
• Courier transit time: 3–7 business days (Monday to Friday)
• Estimated total delivery: 4–9 business days

Orders placed after the cut-off time, at weekends or on UK public holidays will begin processing on the next business day. Please refer to our Delivery Policy for full details.

Q: Can I track my order?

A: Where tracking is available, we will send your tracking details by email after your order has been dispatched. Tracking telemetry may take a short time to activate once scanned by the carrier.

Q: Do storage trunks require assembly?

A: Assembly requirements depend on the specific trunk model. Many trunks arrive fully assembled, while flat-packed designs require simple home assembly (such as fitting panels and hinge brackets). Please check the individual product page and follow the included instructions.

Q: Do upholstered ottoman trunks comply with UK fire regulations?

A: Where applicable, upholstered storage trunks and ottoman benches supplied by us must meet the requirements of the Furniture and Furnishings (Fire) (Safety) Regulations 1988, as amended. Relevant upholstery materials are subject to applicable fire-safety standards.

Q: What is your returns policy?

A: We provide a 30-day return period from the date your order is delivered:

• Days 1–14 (Statutory Cancellation): UK consumers have statutory cancellation rights. During this period, you may reasonably inspect the trunk to establish its nature, characteristics and functionality.
• Days 15–30 (Voluntary Extended Period): For change-of-mind returns made after the statutory period, the storage trunk must be unused, unassembled, in a resalable condition, complete with all hardware, and returned in its original packaging.
• Free Returns: Returns are accepted by mail only. Return shipping is free, and there is no restocking fee (£0.00). A prepaid return label is included with your package.

These conditions do not affect your statutory consumer rights. Please see our Return & Refund Policy for complete instructions.

Q: How quickly will my refund be processed?

A: Once your returned trunk is received at our returns facility, we aim to inspect it and issue the applicable refund within 3 business days. Refunds are issued strictly to the original Visa or Mastercard used for payment. After we issue a refund, your card issuer or bank may require additional processing time before the credit appears on your statement.

FINSBURY FURNITURE LIMITED
Trading as Finsbury Furniture Ltd

194 Seven Sisters Rd, Finsbury Park, London N4 3NX, United Kingdom
Telephone: +44 20 7263 2750
Email: support@finsbury-furniture.co.uk
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM UK time